Refund policy
Return, Refund & Replacement Policy – VESHTEE
At VESHTEE, every order is crafted specifically for you. As our products are made-to-order, production begins shortly after order confirmation. We aim to maintain a fair and transparent policy that protects both our customers and our production process.
1. Made-to-Order Products
All products are printed and prepared only after an order is placed. Due to this customized production process, orders cannot be cancelled, returned, or refunded once production has started.
2. Cancellation Window
Orders may only be cancelled before they enter production. Once printing or dispatch preparation begins, cancellation requests will not be accepted.
3. No Returns After Shipping
Once an order has been shipped, it is considered final. Returns and refunds are not applicable as the product has been custom-made specifically for your order.
4. Eligible Cases for Refund / Replacement
We will gladly assist with a replacement or resolution in the following cases:
- Incorrect item delivered
- Product received in damaged condition
- Manufacturing defect
- Item received does not match the confirmed order
5. Easy Claim Support
To ensure quick and fair resolution, please contact us within 48 hours of delivery with:
- Clear unboxing video (from start to finish)
- Clear product photographs
- Order ID
This helps us verify issues accurately and process your request faster.
6. Replacement Preference
Where applicable, we may offer a replacement before issuing a refund, so you receive the correct product at the earliest.
7. Size Selection Responsibility
We provide detailed size guidance to help you choose the correct fit. Returns or refunds are not applicable for incorrect size selection made during ordering.
8. Minor Variation Clause
Slight variations in color, print placement, or fabric appearance may occur due to screen settings, lighting conditions, or production differences.
These are normal and do not qualify as defects.
9. Delivery Delays
Delays caused by courier partners, weather conditions, regional restrictions, or high-order volumes are beyond our control and do not qualify for refunds.
10. Incorrect Address / Customer Unavailability
If delivery fails due to incorrect address, incomplete contact details, or customer unavailability, refunds may not be applicable. Additional shipping charges may apply for re-delivery.
11. Suspicious or Misused Claims
To ensure fairness, we reserve the right to decline claims that involve:
- Incomplete or missing proof
- Edited or tampered media
- Repeated misuse of policy
- Suspicious or fraudulent activity
12. Refund Timeline
Approved refunds (if applicable) will be processed within 5–7 business days to the original payment method.
13. Quality Commitment
Every product undergoes a quality check before dispatch to ensure proper packaging and acceptable product condition.
14. Support Commitment
Our team is committed to reviewing every genuine concern carefully and providing fair and reasonable assistance wherever possible.
15. Final Decision Rights
VESHTEE reserves the right to make the final decision on all return, refund, and replacement requests after reviewing the submitted claim and supporting evidence.
Contact Support
For any queries or claims, please contact us at:
Email: veshtee.shop@gmail.com
Agreement
By placing an order with VESHTEE, you acknowledge and agree to all the terms stated in this policy.